Who we are:

Doctrin's purpose has been clear since our start: to radically improve healthcare. We achieve this by intelligently digitalizing the patient journey, allowing healthcare providers to prioritize, treat, and follow up with patients securely online. At Doctrin, we value diversity of minds, different backgrounds, and perspectives, uniting around our mission to positively impact the world.

About the role: 

As a Customer Success Manager (CSM), your primary task is to create added value for Doctrin’s customers. This includes everything from successful implementation and supporting onboarding for new customers and organizations to proactively identifying customers in need of additional assistance and opportunities for upselling and expansion. The Customer Success team works to increase customer satisfaction, reduce churn risk, and ensure a smooth start for new customers on their digiphysical journey.

What are the main responsibilities of a Customer Success Manager?

The role of a Customer Success Manager at Doctrin involves overseeing the entire customer journey from the moment a customer chooses Doctrin. It is a highly proactive role, requiring a strong understanding of customer needs and the ability to address them even before customers reach out. Below are some of the key responsibilities:

Onboarding and implementation
You are an expert on Doctrin’s platform and understand how it can be tailored to help each organization achieve its digitalization goals, improve patient journeys, and enhance the work environment for employees. You share best practices and provide custom recommendations regarding usage, configuration, and workflows to maximize the value of Doctrin’s platform.

Building and nurturing customer relationships
You are service-oriented and attentive to understand customers’ needs and challenges. Customers should feel they are getting the best experience with Doctrin, and you will propose tailored solutions that fit their unique requirements.

Proactively working with customers
A CSM continuously monitors customer activity levels to offer solutions tailored to their current needs. This also involves anticipating future needs and proactively presenting ideas and suggestions to customers. Keeping up with market trends and developments is crucial to providing better solutions for the future.

Identifying upselling opportunities
As a Customer Success Manager, you guide customers throughout their journey. While ensuring they continue using Doctrin is key, identifying upselling opportunities, such as offering complementary products or services, is equally important.

Collecting and analyzing customer feedback
As a CSM, you continuously track customer satisfaction, analyze data and reviews, and identify risks or areas for improvement.

Represent the customer and customer needs internally at Doctrin
You will be the spokesperson for Doctrin’s customers internally, giving input and feedback to other departments in Doctrin on how we can best meet current and future customer needs.

As a CSM at Doctrin, you are responsible for creating loyal, returning customers who not only continue using Doctrin’s platform but also purchase new functionalities and become brand ambassadors, recommending the company to others.

What is required to succeed in this role?

To thrive as a Customer Success Manager at Doctrin, you should have a passion for and experience in sales, project management, and customer service. Strong problem-solving skills, creativity, and a proactive mindset are key, as is the ability to stay one step ahead—anticipating customer needs and distinguishing between what they want and what will truly benefit them.

We are looking for candidates with a master’s degree (or at least a bachelor’s) in engineering, business & economics, medicine (MD), or nursing (RN). Fluency in Swedish and professional-level English is also required.

Additionally, experience with digital health platforms, implementing healthcare technology, project management, and driving clinical change is highly valued. Understanding how to support organizational transformation within healthcare environments will be a strong advantage in this role.

What we can offer you:

Besides a strongly purpose-driven job with passionate, humble, and welcoming colleagues at the forefront of the new healthcare, we offer a hybrid way of working in dialogue with your closest manager and team, with access to our office in central Stockholm.

So, what do you say?

If you have the curiosity, passion, and collaborative spirit, come and work with us, and let’s do this together.

What happens now? 

The process begins with your application via the link in this ad. We carefully review all applications and select candidates who best match the requirements.

If selected, you will be invited to an initial brief call with the hiring manager or the HR Business Partner. This is followed by interviews focusing on different key areas, including:

• Cultural fit with Doctrin
• Background and competencies
• Language proficiency
• Problem-solving skills
• As part of the selection process, you may also be asked to complete a case or assessment to showcase your skills and approach to solving challenges.

For questions about the process, contact the responsible recruiter: camila.widmark@doctrin.se. For questions about the position and tasks, contact the recruiting manager: hani.ashkar@doctrin.se.

Follow Doctrin AB on LinkedIn to find news and other available positions.