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Customer support manager to Doctrin

Customer support manager to Doctrin

Who we are:

Doctrin´s purpose is to radically improve healthcare - globally. The way we’re doing this is by helping health care providers to intelligently digitalize the patient journey. We help provide better medical quality, improve patients’ access to care and reduce resource requirements. Two things make us stand out - our world-leading medical history system, and the fact that our system can support the entire patient journey. We are paving the way for a fundamental change in the way healthcare is provided. 

Doctrin is growing fast and we need your help to succeed on our journey!

Who you'll be working with:

Today, QA and developers work together in a support team.

What we are looking for now is a person that can build a new support team and continue the development of new routines and processes for support.

The members of the support team work closely together with incidents and with troubleshooting. We place a high value on cooperation and challenging our own and each others' preconceptions.

How you'll help us radically improve healthcare:

As our Support manager, you'll have the opportunity to be part of a fundamental transformation of the health care sector - you can make a real positive impact in people's lives. You will be make sure our customer support is first class and that our routines and tickets are handled as well as they possibly could. Lastly - you'll have the opportunity to build our growing support organization. 

In summary you will:

  • Set up our support organization, processes and routines
  • Recruit staff
  • Train customers in our support flow
  • Team scheduling
  • Be a part of the team as 1st line support.

Who you are:

First off, we think that you want to radically improve health care – just like the rest of us at Doctrin! You have an interest in technology and a service oriented mode of thought. You speak and write fluently in Swedish as well as in English. If you have had a leading role in customer support previously, as well as experience with JIRA - that's a big plus!

In summary we think you have:

  • An interest in technology
  • A service oriented approach
  • Full command of both Swedish and English

It's a plus if you also have:

  • Experience from a leadership role in customer support
  • Experience with JIRA

Our core values, Passion for making a difference, Aim high, Work smart, Be authentic, Grow as a team and Enjoy the journey, rule the way we do things and it´s important that you believe that your personal values correspond with ours.  Read more about our core values on our career site to see if we are a match. 

Why you should apply:

Doctrin is a young and expanding company where we all work towards a common goal - to radically improve healthcare. 

You will work with a diversified team of superstars consisting of software developers, doctors, ex management consultants and many more brilliant individuals and professions! 

We are located in a newly renovated office space in central Stockholm and enjoy doing fun things together - everything from playing table tennis during lunch to meeting up for drinks after work or taking off to an offsite to get to know each other even better. 

We are offering a competitive salary and pension as well as a stock option program. Since we are convinced that healthy employees are a key to success, we offer a generous health benefit. 

Do you want to radically improve healthcare together with us? Welcome to apply for the position though the link below.  We look forward to your application!

Do you have any questions? Do you want more info about the position, feel free to contact martina@doctrin.se.

Follow Doctrin AB on LinkedIn to find news and other available positions. 

Location: Stockholm

Form of employment: Full time and permanent

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Or, know someone who would be a perfect fit? Let them know!

Our Culture

In February 2017 we gathered the company in the snowy hills of Tällberg for a 3-day conference. The goal was to discuss what kind of culture and company we wanted to be, as well as to stronger bond as a team. This is a continuous and ever evolving journey but our starting point is our values, which are: 


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